0item(s)

You have no items in your shopping cart.

Social Discount Button

Product was successfully added to your shopping cart.
5

Return Policy

Online Purchases: Return by Mail

*** WE DO NOT EXCEPT RETURNS FOR ANY OF THE MOTHER DUCK SIGNATURE TOTE BAGS. DUE TO THE PERSONAL CARE ITEMS INSIDE THE BAG NO RETURNS PERMITTED. THIS APPLIES ASWELL TO ALL OUR TOILETTRIES AND LINGERIE. NO EXCEPTIONS.

We accept returns and exchanges by mail for all other items purchased online within 30 daysof the date of delivery. You will need to include the Return/Exchange Form that was included in your package.

  • Items returned by mail will receive a full refund for the merchandise amount, not  including the shipping charges. The refund will be issued to the original credit card used.
  • If you are returning a gift you received and do not want the refund to go to the  original payment method please specify on the exchange form, you may receive a gift card for the refund amount.
  • All returned merchandise must be unworn and unmarked with original ticketing & tags attached. We do not accept returns for soiled or washed merchandise.
  • Hosiery, lingerie, toiletries  &  The Mother Ducker Signature Labor Luggage Totes CANNOT BE RETURNED. Sorry for the inconvenience but for hygienic reasons we do not take returns or exchanges for these items.

We are not responsible for return packages lost in transit. Be sure to get a tracking  number or insurance for your package to avoid lost or misdirected packages. Be sure to send your return back to us in a sturdy box or envelope.

All orders that are returned that have been paid for with a gift card will be refunded  to the original gift card used.

Returns & Exchanges For PayPal Orders

Returns and exchanges on orders paid using PayPal are handled differently because  these orders are directly billed by PayPal.

  • Pay Pal returns are processed through our system as standard returns. Once the return  is processed, the refund amount is then submitted back to the Pay Pal account used within 1-2 business days.
  • At this time we cannot place exchange orders for PayPal orders because we do not  have access to your Pay Pal account information. If you wish to exchange items purchased  via PayPal, you must return your items via the standard process above, and then place a new order.

Returns & Exchanges for Amazon Orders

Returns and exchanges for orders placed on Amazon.com are handled differently because the orders are directly billed through Amazon and no payment information  is provided to our company for these orders. Following is the Amazon-specific return  policy:

  • Amazon Returns are processed through our system as standard returns, however no  payment is issued by our company for the return. This refund is credited directly  by Amazon.com to the original payment method used on their website. Refunds are   issued through Amazon.com within 24-48 hours of processing at our facility.